Telephone Support

If you need help or support on any of our products or services, call our friendly staff on 0845 612 2402 or send us an email. We're happy to help!

Log in to our Support Extranet

If you have a support contract with us, you can log in to our support site to log problems, view the status of projects and check records of visits we have made to your site.

Click here to log in to the Support Extranet.

If you have forgotten your login or password, please ring the office.

Support by PC Remote Control

Method 1 (works on all Windows, Mac and Linux PCs)

We can remotely control your PC and offer you help if you log on to our PC remote control support facility.

Click here to connect to the support queue.

Once you have clicked, if we are busy helping others you may be told that you are in a queue.  Please ring us if you haven't moved up the queue within a minute or so.

Finally, as this is a remote control system please don't leave anything on the screen that you'd rather we didn't see!

Method 2 (Windows only and requires Internet Explorer)

Please start Internet Explorer and go to

https://skyfex.com/client

to get your "Client ID".  Ring or email us with this information and we will be able to connect and help you.

This method is often quicker than Method 1, above, but it only works on Windows PCs running Microsoft Internet Explorer.

Support Contract Expired?

If your support contract has expired, you are missing out on:

• free telephone support
• free support by remote control
• software updates
• special offers and discounted pricing